Our Service idea:
The quality of after service directly work on the best used value of equipment and the profit of client .Therefore, our company has been paid much attention on after service, and cultivate a passel of high quality engineering personnel, offer high quality service in order to satisfy the client on after service.
Pre-sale services:
1: provide technique consultation: We will provide any specialized technique and the consultation of price which according to your needs for you within 10 hours, and mail the related sample and the product’s material, or give the fast reply on any question which you care about, for instance: the application distinguish of processing craft in different material, the connection of processing period and flower shape and color and so on.
2: provide the inspection reception: We welcome you to make a scene survey of our company at any time, and provide any convenient condition for you.
After-sale services as follows:
1: It is responsible to deliver the goods which you purchased from our company for free, installment, debugging and technical training for users is also for free, one year free equipment’s Maintenance and you can enjoy the free software’s upgrade for all the life.
2: Date of from the purchase, the customer may arrive the company free to participate each kind of technical training class as necessary.
3: After received the customer’s service request, we will rapidly respond, in case of affect the use of the equipment and user's economic profit. We promise to provide Door-to-door services within 24 hours which takes the office as the center surrounding area in 300 kilometers in the domestic Maintenance services places ,and we will provide services within 72 hours where there is over 300 kilometers in domestic services places. The overseas customers will receive our reply in 10 hours and we will provide maintenance services within 72 hours.
4: According to the client’s demand, we can provide a set of Solutions which is about laser’s technique in different laser’s application areas, including industry, Marking , Carving and cutting, arts and gifts, clothing and leather.
5:The following situation does not belong to the maintenance (free to repair) scope:
damaged in transportation, load and unload;
damaged because of artificial reasons, such as dismantle without authorization and face-lifting ;
violate “Notes and Routine Maintenance on safely use the equipment”;
Routine Maintenance is not obeyed and capability of the equipment is fell or parts has been destroyed;
irresistible factor(for example: fire, earthquake and lightning ) causes trouble or damage;
Users use the mismatch fittings and cause some trouble;
Does not installed and debugged by our staff;
Something else that is not prescribed.
Remark:
1, carver laser equipment company’s service policy: price system is completely open, equity and fair.
2,You can communicate with us through phone, fax, letters, E-mail or leave messages on our web pages, you can also discuss on our forum. Welcome all of you !
All of the above content’s explanation is owned by carver laser equipment (dongguan)company.
carver laser equipment (dongguan) company
Customer Service department
2006.09